Beyond 2020: Three Steps to Refresh and Renew for 2021

February 24, 2021

Thank goodness 2020 is over, whew! If only it were that easy – we just flip the calendar and all the challenges we were dealing with just disappear along with the previous year. We know that the many issues that came to a head in our country in 2020 did not originate then. Of course, … Continue reading “Beyond 2020: Three Steps to Refresh and Renew for 2021”

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Turning the Page to 2021 – Mental Health Should Be a Top Priority

January 8, 2021

As I sit in my newly converted home office, I see various Holiday cards I received from colleagues and business associates, all of which express best wishes for a happy and healthy 2021. Wishes for a healthy new year have taken on a whole new meaning these days. In the past, we might have wished … Continue reading “Turning the Page to 2021 – Mental Health Should Be a Top Priority”

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2020 – The Year in Retrospect

December 11, 2020

Wow – what a year 2020 has been, one that we are certain to never forget! Virtually overnight, our personal and professional lives transitioned into “healthy at home” mode as the world came to a halt. Fears of the COVID-19 pandemic spread like wildfire causing businesses to shutter, schools to switch to virtual learning, and … Continue reading “2020 – The Year in Retrospect”

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First Job: 10 Tips for Success

October 7, 2020

Think you are ready to start your first job? Entering the workforce for the first time – or even re-entering the workforce after an extended absence – is exciting, but can be nerve-wracking, too. Your first day on the job can be even more challenging when you may not even be able to meet your … Continue reading “First Job: 10 Tips for Success”

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Compassionate Leadership – Using Your Head and Your Heart

September 1, 2020

What is compassionate leadership? Compassionate leadership is just what it sounds like – the kind of leadership that uses compassion and understanding to oversee and motivate employees rather than intimidation, dictatorship, and fear. Many times when I talk about leadership from this perspective, I hear things such as “I don’t have time to coddle my … Continue reading “Compassionate Leadership – Using Your Head and Your Heart”

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Using Visuals to Improve Communications

August 7, 2020

Communication is everything right now. Over the last few months many of us have had to embrace different ways to communicate for work, not to mention in our personal lives. As a group of consultants who work with clients across the country, we were used to traveling to see our clients and working or meeting … Continue reading “Using Visuals to Improve Communications”

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The Customer Service Experience: Understanding and Effectively Managing the Needs of Internal and External Customers

July 2, 2020

The Customer Service Experience It goes without saying that we have all experienced a countless number of customer service exposures in our lives. Whether we are the recipient or the one providing the service, it seems the need for help is never ending. If you’ve ever called a restaurant to make a dinner reservation, been … Continue reading “The Customer Service Experience: Understanding and Effectively Managing the Needs of Internal and External Customers”

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Back to Work Resilience

June 10, 2020

Many employees were anxious to get back to work in order to preserve some sense of normalcy and try to jump start the economy in this unprecedented era of COVID-19. But let’s face it, there is nothing normal about this new reality. The new workplace includes stringent procedures for personal protective equipment, increased cleaning protocols, … Continue reading “Back to Work Resilience”

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Staying Connected

May 8, 2020

Staying Connected Over the last eight weeks, we have all had to adjust to a “new normal” as the world battles the COVID-19 pandemic. With states mandating telecommuting and the closing of non-essential businesses, our work day changed virtually overnight. Truth is, it is a difficult balancing act that can, at times, make us feel … Continue reading “Staying Connected”

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Making Successful Changes in an Uncertain World

April 3, 2020

On April Fool’s Day, I really wished that I could wake up and find that the life I have been living for the past few weeks was just a dream. I wished that life across the globe could return to the “normal” of at least one month ago, but it can’t. The current COVID-19 situation … Continue reading “Making Successful Changes in an Uncertain World”

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"Human Resources is the foundation to any company’s success and my team and I build programs to enhance the work environment, promote trust, improve engagement, and strengthen management's relationship with their employees. Our work is done with a thoughtful eye to cost and compliance."

- Carol Sampson, Founder -
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