The Customer Service Experience It goes without saying that we have all experienced a countless number of customer service exposures in our lives. Whether we are the recipient or the one providing the service, it seems the need for help is never ending. If you’ve ever called a restaurant to make a dinner reservation, been … Continue reading “The Customer Service Experience: Understanding and Effectively Managing the Needs of Internal and External Customers”
Think you are ready to start your first job? Entering the workforce for the first time – or even re-entering the workforce after an extended absence – is exciting, but can be nerve-wracking, too. Your first day on the job can be even more challenging when you may not even be able to meet your … Continue reading “First Job: 10 Tips for Success”
What is compassionate leadership? Compassionate leadership is just what it sounds like – the kind of leadership that uses compassion and understanding to oversee and motivate employees rather than intimidation, dictatorship, and fear. Many times when I talk about leadership from this perspective, I hear things such as “I don’t have time to coddle my … Continue reading “Compassionate Leadership – Using Your Head and Your Heart”
In the Toyota Way, there are two pillars: respect for people and continuous improvement. The company realized that the vaulted Toyota Production System could only flourish when the employees were functioning at their highest levels. You will often hear Toyota employees past and present refer to the Toyota Way — many of us refer to … Continue reading “The Role of HR”
Communication is everything right now. Over the last few months many of us have had to embrace different ways to communicate for work, not to mention in our personal lives. As a group of consultants who work with clients across the country, we were used to traveling to see our clients and working or meeting … Continue reading “Using Visuals to Improve Communications”
Welcome to Foundational Matters, Foundations HR Consulting’s new blog! We are very excited to launch this blog and hope you will be a regular visitor to our site. In Foundational Matters, we will share with you some of the wisdom our consultants have gained over their decades working in the Human Resources world. What are … Continue reading “Foundations Human Resources Consulting – why did you choose that name?”